Listen Like You Mean It By Ximena Vengoechea
Listen Like You Mean It: Reclaiming the Lost Art of True Connection is a self help book by Ximena Vengoechea, published in 2021.
Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It’s her job to uncover the truth behind how people use, and really think about, her company’s products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including:
– How to quickly build rapport with strangers
– Which questions help people unlock what they need to say
– When it’s time to throw out the script entirely
– How to recover from listener’s drain